The Complete Guide to Strong Team Communication

Effective team communication takes work.

As a leader, it’s your job to ensure that information flows freely. Your team can only work towards a common goal if everyone is focused on the same things.

Problems with communication mean that some of the work you’re paying for is wasted.

That’s a frustrating problem for everyone involved. You’re annoyed because you thought the team was progressing, but you’re just spinning your wheels. It’s even more upsetting for the people who find their work hours are basically pointless.

Team communication is closely related to productivity. 97% of employees believe projects are impacted when the team lacks alignment.

But while professionals agree that team communication is essential, many feel their workplace is lacking.

• 39% of employees say their organization doesn’t collaborate enough.
• 75% of companies think teamwork is very important — but only 18% give feedback about communication in performance reviews.
• Poor leadership and a lack of cooperation with team members are among the top 10 reasons that people quit their jobs.

These statistics aren’t actually that surprising. Communication is hard. Just because you have a lot of conversations and meetings doesn’t mean you’re communicating.

Good team communication means that everyone on your team knows what they need to do next. They know where to look to find the information they need, and they know the right way to speak up to share updates or ideas.

Creating that kind of environment helps your team succeed. In this article, we’ll talk about how to do that.

Why team communication is important

When team communication breaks down, bad things happen.

• Some work is duplicated while other tasks are missed
• It’s much harder to meet deadlines
• Finished projects come in off-spec
• Different teams work towards conflicting goals
• Employees lose trust in leadership
• You waste hours trying to keep work on track

These problems are annoying at best. At worst, they can cost your company thousands of dollars and put jobs at risk.

To communicate well, make sure that people share information within their team and with other parts of the company. Information silos are a common problem.

Picture this:

What happened here?

In this example, a lack of communication between teams caused a problem that affected everyone.

Each team was under pressure to finish their part of the project quickly. The tight timeline made it harder to communicate, and it also made the consequences more serious.

It’s often easy to spot problems caused by communication breakdowns.

It’s harder to recognize the areas where your team is able to communicate effectively because things simply work how they’re supposed to.

Building good communication habits gives you plenty of benefits:

• You can estimate project timelines more accurately
• Your team hits deadlines consistently
• Finished projects are better quality
• Team member feedback is more frequent and valuable
• There’s less conflict between people and teams
• It’s easier to be creative and openly discuss ideas

These add up to a couple of distinct advantages. You get more done and your company is a better place to work.

---

Communicate like a pro.

Download the Hubstaff Communication Manifesto for free.

---

Different types of teams and their communication challenges

Each team faces different challenges. As your company grows and changes, you’ll find that your communication style evolves with it.

That means that there’s no one-size-fits-all solution for team communication problems. This article will help you identify some of the most common. We’ll also talk about how you can troubleshoot issues that are more specific to your unique team.

For instance, growing teams have to figure out how different personality types can work together most effectively.

If you manage employees or contractors in multiple locations, your communication needs differ from teams working in a single office. According to a recent report, a lack of communication is the biggest challenge in remote teams. Even if some people work in the office with you, you’re wise to adopt good remote communication strategies to keep everyone in the loop.

Office-based teams are not exempt from communication issues. The larger the team, the easier for voices to get lost among the crowd.

Communication issues can be caused by any of these things:

• Issues with your company culture: if co-workers don’t feel like a team, they have a hard time communicating
• Distrust between employees and management: when people feel like their company hides information from them, they’re less likely to be open and vocal
• Poor organization and poor documentation: even if everyone wants to communicate, they may not have the proper channels to do so effectively

It all boils down to this — communication is a skill that takes a focused effort to do well.

In other words, your team won’t communicate by accident. You must teach them to do it purposefully and keep investing in those skills over time. Otherwise, you’ll waste a lot of time recovering from problems that could have been prevented.

Here’s how to get started.

How to improve team communication quality

There are 2 main parts of communication:

1. Expressing ideas in a way that other people can understand them
2. Understanding the ideas that other people express to you.

When you lead a team, it’s up to you to ensure that both are happening regularly. You set the standards for everyone, then ensure your people have the tools they need to meet them.

Look at your current policies and team structure. Creating the right environment makes it much easier to make positive changes.

Here are 7 proven strategies we recommend to encourage better team communication.

---

---

1. Define your company culture and communication manifesto

Before you figure out your communication standards, it’s helpful to get clear about your culture. The way you communicate is strongly influenced by the kind of team you are.

Culture can be hard to define. Think of it as the beliefs and behaviors that your entire company shares. For example, if employees leave early on Fridays after working late earlier in the week, that’s part of your culture.

While examining your culture, you might want to make some changes. Here’s an article to help with that.

Figure out what values are most important to your team. Are any of these on your list?

• Healthy work-life balance
• Exceptional productivity and performance
• Innovation and creativity
• Self expression
• Effective communication
• Employee engagement 
• Team productivity
• Diversity and inclusion
• Dedication to the company’s long-term goals
• Team collaboration

Your values determine how you should communicate as a team. Everyone has different communication styles that work for them. It’s important to watch how other team members communicate and not set blanket expectations for the entire team. 

A company that strongly values inclusiveness must think about encouraging their more introverted employees to join the conversation. They might create anonymous feedback channels and non verbal communication options, keep teams smaller, and train their leaders to step in when one person dominates a discussion. Written communication is another effective team communication strategy for those who struggle with public speaking.

Companies that believe in work-life balance should limit communication outside normal working hours. This will improve the work-life balance, especially for distributed teams. Team communication tools like Slack often include the option to set “do not disturb” hours to alert coworkers and team leaders that you’re outside of working hours. 

If you heavily emphasize teamwork, you should be clear about how and when teams should come together to get things done.

Figure out your cultural beliefs, and you’re ready to make your communication manifesto.

What is a communication manifesto?

A communication manifesto is a written document that explains how your team communicates. It answers questions like:

• What tool should you use to share specific types of information?
• When is it acceptable to interrupt someone else’s work to ask questions or share information?
• How quickly should you respond to questions?
• When should you use public channels vs private channels to discuss work?
• Who needs to be included or excluded from conversations?

It might seem like a lot, but clarifying these points makes your group communication more effective. The ultimate goal is to ensure everyone has all the information they need without being buried under chatter they don’t need. Make team communication important to your team, and you’ll quickly notice an improvement in their collaboration.

Here’s our example – feel free to borrow from it as much as you’d like! We’re a remote team and proud of how well our people communicate.

2. Identify your team communication pain points

Every business has unique challenges that make it harder to communicate.

We already talked about your culture. Here are some of the other things that can make it harder to communicate.

Remote work

Whether your company is fully remote or you just have a few people working offsite, communicating with remote employees takes extra effort. You experience the same challenges if you manage people in multiple offices.

If you combine in-office and remote work, you may need to rely less on meetings. Here’s a common scenario for companies with a partially remote team:

The manager has an important announcement. She prefers to communicate this kind of news face-to-face and calls a meeting.

She emails the meeting link, but only some remote team members see it on time. None of the in-office employees miss it because she walks around and calls everyone to the meeting room.

As the meeting goes on, the manager addresses the people in the room and uses a whiteboard to illustrate her points. The remote team members listening in from the phone can’t hear everything and can’t see the board.

The result is this: the people working in the office are included. Remote workers have only a partial understanding at best.

The solution is to change the tools you use to communicate.

Face-to-face communication, especially from frequent in-person meetings, excludes the people who work outside of the office. Use digital tools like Slack, Hubstaff, and Zoom to connect your team.

Misunderstandings

Understanding is a big part of communication. Remember the two parts of communication we mentioned earlier — you’re only communicating if you understand them and they understand you.

There will always be occasional misunderstandings. But if you frequently find that you say one thing and your team hears another, there’s probably an underlying issue.

There might be a language or cultural barrier. You should work on the way you give instructions for tasks and projects. Nonverbal cues like your body language and tone of voice might send mixed messages.

Get to the root of misunderstandings by asking questions.

Be careful about your tone here. If you sound accusatory and give the impression that you think it’s all your employees’ fault, they’ll be defensive instead of helpful. Focus on what you can do to improve, not what your team did wrong.

Try phrasing your questions like this:

“I’m working on being clearer when I give instructions, and I’d like your help. When I gave you this project, what did I say that made you do it this way?”

It’s wise to check for understanding before work begins. When you give instructions, ask team members to repeat them to you in their own words. You’ll be able to spot miscommunication and fix it right away.

Information bottlenecks

For a lot of teams, all decisions go through the boss. There’s one person who knows all the facts, and that person owns all critical decisions.

If that’s how you work, watch out for information bottlenecks.

When there’s only one person with all the information, they must always be available to everyone else. Other people can’t do their job until they get a response to their question.

This usually happens by accident.

As a startup, it’s easy for your small team to come to you with questions. Most people are on the same page. Everyone knows the end goal; if they aren’t sure about a decision, it’s easy to run it by you first.

As your team grows, you don’t have time to write down things like your company mission, core values, or processes and procedures. The bigger your team gets, the fewer people are “automatically” on the same page.

You’re the only person that knows everything about the company. Soon, you realize that you’re explaining the same things repeatedly. Instead of getting work done, you spend most of your time answering questions so that other people can get work done.

The solution is simple: write things down. Make it easy for your team to answer their questions.

Start by creating process documentation about whatever your team asks most frequently.

If they need more general guidance, start with your company values and mission.

If there’s one area of your business that’s rapidly expanding and you spend a lot of time training and onboarding, start there. Create process documents for all core job responsibilities and an onboarding checklist.

Don’t stop there. Building your document library is a big undertaking but worth it. The time you invest now will make your team more effective and independent for the life of your business.

A lack of information

Sometimes, you don’t have as much information as you’d like. That’s a normal part of doing business.

But that situation should be the exception, not the norm.

If your team members frequently come back to you asking for more details on projects, that’s a sign that you’re not giving them enough information at the start.

Think about it this way — a bookshelf is a pretty simple piece of furniture, right?

But when you buy a bookshelf you need to assemble, it still comes with detailed instructions. You might still be able to build the bookshelf without the instructions, but you’d make more mistakes, and it would take much longer.

Managers often hand off work without enough detail because they’re in a hurry.

As a leader, it’s your job to think about the total time your team spends on a project. The more total time it takes, the more expensive that project becomes.

Take a few extra minutes to explain the details before handing off a task. It’s faster for you to write down that information than for your employee to figure it out independently. Plus, you’ll waste less time fixing avoidable mistakes.

3. Lead by example

To get your team to communicate better, you must first become a better communicator.

Changing the way you communicate is hard. Expecting your team to put effort into this is unrealistic if you’re not leading by example. Be prepared to keep working on your communication skills for the foreseeable future.

You don’t have to be perfect. Aim for gradual improvement and take these visible steps to set the right example for your team:

Make great communication a shared team goal

Include your team in the process. Tell them that great communication is a priority and ask them to share ideas about how to solve specific problems they’ve noticed.

When you implement their ideas, it proves that you care about their input. It also demonstrates that you’re serious about solving this problem.

Take feedback gracefully

You can’t have good communication without honesty. You can’t expect honesty if you react poorly to criticism and harsh feedback.

If this is a challenge, the first step is admitting that to your team. Be honest with them and confess that you’re working on this.

Owning your weaknesses in front of your team can be intimidating. Don’t worry that it will undermine your authority. Trust us — your team already knows about your weaknesses. Being honest about your shortcomings shows your team that you’re aware of them and you’re working on them.

You can learn more about building your confidence and honing your listening skills in this article: Important Soft Skills for Managers

Make meetings more effective

Have you ever come out of a meeting more confused than when you started?

Meetings should be short and effective. When you schedule a meeting, you guarantee that nobody in the meeting can use that time for productive work. The outcome should be worth that sacrifice.

A meeting is often the most efficient way to share information with a lot of people at the same time. Rather than filling up a Slack channel or responding to a long email thread, a quick call can clear things up immediately.

Occasional all-hands meetings are a great tool to keep everyone in the company connected and informed.

For every type of meeting, make sure you meet all of these criteria:

• Set a time limit. Keep it short. Meetings will expand to fill up all the time you allow for them, so it’s best to schedule 15 to 30 minutes for most topics.
• Start with an agenda. List everything you need to decide or share during the meeting. Send that agenda to participants ahead of time. If it’s not on the agenda, it doesn’t get discussed at the meeting. Meetings should have a defined purpose. You can decide, share an update, or complete a task. It’s rarely productive to have a meeting to brainstorm or share thoughts. People can contribute ideas before you meet. The actual meeting should move a project forward.
• Include everyone who needs to be there. Don’t invite the people who don’t need to be there. If you’re in an office and your remote team members need to attend, find a way to include them. They can come to the office that day, or you can connect with a video call. Make sure that your virtual attendees are just as included as the people in the room. If you know you have a hard time with this, consider hosting the entire meeting by video callwith participants dialing in from their desks.
• Stay focused. Meetings should be moderated. When side discussions arise, gently say, “Let’s discuss that separately. Our goal right now is to decide what to do about this.”This is easier to do if you have an agenda and a time limit. Those tangential discussions might be necessary, so write them down and follow up with the appropriate team members after the meeting. Next time you cut off a side discussion at a meeting, your team will remember that you followed through last time, and they’ll be more cooperative.

At Hubstaff, we automate our daily Stand-ups so everyone stays informed without interrupting work. It works great for our fully remote team.

---

---

4. Invest in team communication technologies

Face-to-face communication is essential, but it has a few problems:

• Human memory is imperfect. The more details you communicate verbally, the more likely some will be forgotten.
• The only people who know what was discussed are those who were there.
• There’s no record, so you can’t reference what was discussed later.

You can’t rely entirely on in-person meetings and conversations to keep your team informed. That’s why communication tools are so necessary.

Startups are exceptionally selective in their tools because there’s no budget for extras. Tools alone don’t solve problems. Getting a new piece of software doesn’t magically make everyone on your team a great communicator.

However, your team can’t communicate well if they don’t have the right tools.

Here’s what you need to cover the basics.

Team chat software

Chat software like Slack is vital because:

• It creates a record of what was discussed
• It’s easy to share files
• You can easily include people who aren’t in the office so that they can collaborate from a distance or catch up later
• Conversations are organized by topic or team so that you always include the right people
• People can control whether or not they are open to interruptions by turning notifications off or on
• Everyone can communicate regardless of their physical location

Team chat software is your first logical step towards fixing the fundamental problems of face-to-face communication.

Set rules about how the team chat should be used. Since programs like Slack are so easy to use, they can quickly add to the confusion instead of helping communication.

Use channels wisely.

Setting up channels for non-work topics like hobbies, family, or special interests is a great idea.

Work channels should be focused on work conversation only. It’s okay to delete messages that will only clutter up the channel. When you go back later to catch up on a project, you should be able to review the conversation without too much digging.

Use your chat software to protect your team’s deep work time.

Instead of walking up to someone’s desk and distracting them from work, teach your team to send a short message. The recipient can finish their current thought before checking and responding.

When interruptions aren’t welcome, post a status to let others know. Give your team permission to turn off notifications sometimes to focus on meaningful work.

Project management software

Project management software helps your team answer all of these questions without needing to come to you:

• What do I need to work on next?
• How long is this going to take?
• Where can I find the background information I need?
• What do I need to finish this week so other people can do their jobs?
• Where does this task fall on my priority list?
• Do I have time to take on a new project?

For you, there’s even more valuable information. You can use your project management tool to determine:

• How long will each project take to finish?
• Where are there bottlenecks or problems that you need to solve?
• Which projects are at risk of being late?
• Which projects are at risk of coming in over budget?
• Which team members need more help?
• How can you balance the workload in your team to get the most done in the shortest time?

When priorities change, you just need to update the tasks to reflect that, and everyone is automatically notified. You don’t have to worry that someone won’t get the message.

To use project management software effectively, your team should work from their daily task list. That way, they see any updates and can change their plan accordingly.

The task history should be your source of truth. Everyone must be disciplined about updating tasks with new information to make that happen.

If you have a meeting, add the takeaways to the task afterward.

If you have a Slack conversation, update the task with any findings or unresolved questions.

Task comments are the best place to collaborate. Use comments to ask essential questions that aren’t time-sensitive. Tag team members when you need their input to proceed. By working directly on the task, you have a thorough history attached to the project, and it’s easy for the next person to pick up where you left off.

Good project management software also helps you store documents and share files.

Other handy communication tools

You may need tools that solve specific challenges for your team.

For teams that need to share spreadsheets and documents, Google Drive is a good option. Docs and Sheets do a good job at allowing multiple people to edit a document at the same time.

If you have a lot of files to organize and share, cloud storage through Dropbox, Box, or even Google Drive might be a wise choice. Consider your security requirements and the types of files you want to save when you look at options.

Video conferencing software like Zoom is worth the investment if you have any team members working off-site. The meeting features are more robust than the video calling capabilities in Slack.

Remember that tools only work if they’re used correctly. Make sure to train your team appropriately whenever you introduce a new tool.

5. Impose standard work hours

Flexible work schedules are good for productivity. At Hubstaff, we’re big fans of asynchronous communication. It gives everyone plenty of time to focus on productive work.

Real-time collaboration is still essential. We ensure this happens by hiring in specific time zones and organizing shifts with at least a few hours of overlap.

We use those overlapping hours to schedule meetings and connect with our co-workers. Team members can still send messages outside those hours, but we don’t expect an immediate response.

This helps us set smart boundaries for our time and attention. During the asynchronous part of the day, we prioritize tasks that take a lot of personal focus. We work on group projects during the overlap while others are available to collaborate.

You can use a similar strategy even if your team works the same shift at the same office. Set aside specific time for group work and individual tasks with different communication rules for each.

During group work, team members should answer messages within about an hour. Meetings and collaboration happen during those hours.

Deep work time is for individual work that requires more focus. It’s okay to turn off notifications during these hours and respond to any messages the following day. Deep work time is a meeting-free zone, so getting into a flow state is possible.

Keeping those focused hours free from interruptions in an office setting takes extra discipline. Keep an eye on it. It’s worth the effort.

6. Promote friendship and bonding in your team

Team bonding helps remove some communication barriers. It’s easier for people to be open and honest when they like and trust their teammates.

Plus, they learn each other’s strengths and weaknesses. They can collaborate more effectively because they know who to ask for help.

To promote friendship within your team, make room for people to connect on topics outside of work. Give people the freedom to chat by creating spaces where that’s encouraged.

Much of our team bonding happens in Slack as a fully remote team. We have channels to share music, discuss movies, talk about video games, show off our hobbies, and post recipes from around the world.

Encourage people to hang out at happy hour after work each week. Set aside time for a team lunch a couple of times each month. If you discover many people on your team enjoy yoga, set up a group yoga class.

If your culture has discouraged this bonding, you’ll need to work extra hard to set the right example.

Start small. Set aside some time during work hours — 30 minutes during lunch is great — and host an activity your team will likely enjoy.

That might be a virtual game of Pictionary or a couple of hands of poker. Games are an excellent mental break; team members can play or watch.

You have to participate, too. The more often your employees see you “goofing off,” the more likely they are to join other exciting activities. If you never participate, you send a subtle message that you don’t approve.

7. Introduce reflective listening

Reflective listening is a simple communication strategy that has a big impact on understanding. Here’s how to use it:

1. Listen carefully
2. Think about the meaning of what the speaker said to you
3. Repeat what was said in your own words. Ask if you understand correctly
4. Clarify as needed with the same process

In practice, it looks like this. Let’s pretend you’re Bob. Your boss, Anne, has a new assignment for you.

Anne wanted you to “handle the details” for the company party, which is a very vague statement. You clarified precisely what you need to do next because you repeated it to her in your own words.

Teach your employees to use this technique, too. Their feedback helps you learn to communicate more clearly.

While they’re learning, you’ll probably need to remind them frequently. Whenever you give them new instructions, ask them to repeat it back to you in their own words. This will become a habit over time, whether you ask or not.

Next steps

Ready to start working on team communication? Here’s what to do next.

1. Create your communication manifesto. Tell your team why you’re doing this and get their help.
2. Start documenting your processes right away. You’re already creating a communication manifesto, so this is the perfect time to start building your documentation library.
3. Choose a specific communication problem to tackle next. There are many reasons your time might struggle to communicate, and you can’t fix everything at once. Pick one specific issue and start there.

Use our Hubstaff Communication Manifesto as a guide to help you create your standards.

---