Remote work for a more flexible future

Summary

We are looking for a remote Senior Ruby on Rails Engineer with strong knowledge in application backend development to join our development team. This is a long-term full-time (40 hrs/wk) contract role.

What You’ll Do:

• Communicate with the Engineering Manager and with frontend developers to establish priorities and plan the application roadmap.
• Suggest performance improvements and provide assistance with application architecture design.
• Point out potential performance problems and suggest fixes.
• Develop new web services with Ruby on Rails.

We are seeking an experienced remote Customer Success Manager from Poland to join our Success team.

Even though this is a fully remote position and due to the company's goals, we're explicitly hiring someone living in Poland.

What You’ll Do:

• Work closely with customers to ensure they are satisfied with Hubstaff from implementation and initial value to renewals and expansions (promoting retention and loyalty amongst the customer base).
• Grow net dollar retention rate for a portfolio of customers assigned to you.
• Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with Sales), and act upon possible problems before they turn into complaints.
• Conduct onboarding, training, and review call with customers through multiple customer journey stages.
• Interface closely with sales, product, and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences, and impact the evolution of Hubstaff as a product.

We are seeking an experienced remote Customer Success Manager from Romania to join our Success team.

Even though this is a fully remote position and due to the company's goals, we're explicitly hiring someone living in Romania.

What You’ll Do:

• Work closely with customers to ensure they are satisfied with Hubstaff from implementation and initial value to renewals and expansions (promoting retention and loyalty amongst the customer base).
• Grow net dollar retention rate for a portfolio of customers assigned to you.
• Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with Sales), and act upon possible problems before they turn into complaints.
• Conduct onboarding, training, and review call with customers through multiple customer journey stages.
• Interface closely with sales, product, and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences, and impact the evolution of Hubstaff as a product.

We are seeking an experienced remote Customer Success Manager from Spain to join our Success team.

Even though this is a fully remote position and due to the company's goals, we're explicitly hiring someone living in Spain.

What You’ll Do:

• Work closely with customers to ensure they are satisfied with Hubstaff from implementation and initial value to renewals and expansions (promoting retention and loyalty amongst the customer base).
• Grow net dollar retention rate for a portfolio of customers assigned to you.
• Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with Sales), and act upon possible problems before they turn into complaints.
• Conduct onboarding, training, and review call with customers through multiple customer journey stages.
• Interface closely with sales, product, and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences, and impact the evolution of Hubstaff as a product.

Summary

We are looking for a Senior Data Analyst to join our Engineering Team.

As a Senior Data Analyst at Hubstaff, you will play a crucial role in driving our data-driven culture and decision-making process. Your expertise in data analysis, modeling, and strategic insight will help shape the future of our products and services.

Key Responsibilities

• Data Analysis and Insights: Perform complex data analysis to extract actionable insights influencing strategic decisions and business growth.
• Model Development: Develop and implement statistical models to analyze trends and customer behavior.
• Data Strategy Development: Contribute to the development and refinement of the company's data strategy, ensuring optimal data collection, analysis, and usage.
• Stakeholder Communication: Effectively communicate complex analytical insights to stakeholders and executive leadership, influencing key decisions.
• Project Management: Manage and oversee data-related projects, ensuring they align with business objectives and deliver valuable insights.
• Data Quality Assurance: Ensure the accuracy and integrity of data used in analysis, maintaining high data quality and governance standards.
• Cross-functional Collaboration: Work closely with various departments, including engineering, marketing, and product, to ensure alignment of data initiatives with business goals.

Summary

We are looking for a remote Functional Quality Assurance Engineer to join our QA team. This is a long-term full-time (40 hrs/wk) role.

We are specifically looking for a professional living in one of the following countries: Poland, Spain, Romania, Brazil, the US, or Canada.

What You’ll Do:

• Develop and execute manual test cases 
• Collaborate with development and product teams to identify and prioritize testing needs and ensure timely delivery of high-quality releases.
• Create detailed test plans, test cases, and test scripts to ensure coverage of all product requirements.
• Identify, isolate, reproduce, and track defects using Jira or similar tools.
• Conduct exploratory testing to ensure comprehensive testing coverage.
• Define, implement and execute acceptance criteria for user stories and ensure the delivery of high-quality products.
• Develop and maintain a testing process for web and desktop applications, including testing plans, procedures, and reports.
• Work with cross-functional teams to identify and resolve issues, and improve the overall product quality.
• Participate in the development of automation test scripts and API tests 
• Mentor other QA individuals, provide guidance on testing processes, and assist with hiring as needed.
• Document test results and prepare reports to present to the product team, stakeholders, and management.

Summary:

We are looking for a talented Senior/Lead Software Automation QA Engineer to join our QA team. This is a long-term full-time (40 hrs/wk) role. In this role, you will be responsible for bringing the highest quality to our high-loaded workforce management application.

We are specifically looking for a professional living in one of the following countries: Poland, Spain, Romania, Brazil, the US, or Canada.

What You’ll Do:

• Creating automated tests in JavaScript and TypeScript using Playwright framework for test automation.
• Creating API tests.
• Maintaining automation project documentation.
• Developing and maintaining internal automation libraries.
• Help implement and drive automated testing strategies across multiple systems and platforms.
• Work with the QA team, software developers, engineering and product managers, DevOps, security, and other core teams to help drive a test strategy based on Agile methodologies and implement best practices.
• Provide guidance and mentoring for Functional QA Engineers.